Police, Ambulance, Fire or Coast Guard Emergencies: 999 or 112 

How to contact the Police


The Shooters Hill Safer Neighbourhood Team (local police) 

(in emergency phone 999)

"Fix My Street"

Mobile App for iPhone or Android or the website

This is the simplest way to report most local problems from fly tipping, to potholes, to street lights - almost anything local. It is forwarded to the correct authority and usually results in action. At the bottom of this page see a list of what you can report.

Utility Emergencies

Electricity: Fault or no supply 0800 028 0247

Gas: If you smell gas or you have no supply 0800 111 999 

Water and Sewage: Thames Water Online map showing current known problems 0845 9200 800 

BT: Phone fault 0800 800 151 from another phone, or 0330 123 4151 from a mobile. Report, identify and track phone or internet faults

Virgin: 0845 454 1111  Fault checking

Royal Borough of Greenwich

[Using Fix My Street is often quicker and as or more effective. Available on-line or as a mobile app.

See at the bottom of this page what you can report through Fix My Street.]

Royal Greenwich Website 

Emergency number: 020 8854 8888

Refuse and street cleaning: 020 8921 4661 website

Housing department: 020 8921 8900

Street lights: 020 8921 5419


Emergency: 999

NHS out of hours (including access to out of hours GP): 111 website

Covid 119

Queen Elizabeth Hospital: 020 8836 6000 website

Queen Mary's Hospital, Sidcup: 020 8302 2678 website

What you can report on Fix my street

Blocked Drain Car Park Cleansing Car parking Dead animals Dog Fouling Fly Tipping Graffiti Litter Bin Parks/landscapes Pavements/footpaths Potholes Roads/highways Road traffic signs Rubbish (refuse and recycling) Street cleaning Street lighting Street Spillage Street Sweeping Trees 

Abandoned Santander Cycle 

Bus stops and shelters Countdown - not working Damage - bus stop leaning Damage - lighting not working (bus shelter) Damage - other (bus stops and shelters) Damage - seating in shelter Damage - shelter unstable or loose in the ground Damage - smashed glass or panels / jagged metal edges on shelter Damage - wires exposed on bus shelter Graffiti / Flyposting on stop or shelter (non-offensive) Graffiti / Flyposting on stop or shelter (offensive) Incorrect timetable information Other Shelter needs cleaning (hazardous waste) Shelter needs cleaning (not including litter) 

Hoardings Hoardings blocking carriageway or footway Other Unstable hoardings 

Litter Flytipping General Litter / Rubbish Collection 

Mobile Crane Operation 

Pavement Overcrowding 

Road, cycleway and footway defects Blocked drain Dead animal in the carriageway or footway Debris in the carriageway Flooding Graffiti / Flyposting (non-offensive) Graffiti / Flyposting (offensive) Manhole Cover - Damaged (rocking or noisy) Manhole Cover – Missing Other Pavement Defect (uneven surface / cracked paving slab) Pothole Pothole (minor) Standing water Worn out road markings 


Scaffolding Other Scaffolding blocking carriageway or footway Unstable scaffolding 

Street lighting All out - three or more street lights in a row Graffiti / Flyposting on street light (non-offensive) Graffiti / Flyposting on street light (offensive) Light on during daylight hours Lights out in Pedestrian Subway Other Single Light out (street light) Street Light - Equipment damaged, pole leaning 

Streetspace, suggestions and feedback

Traffic lights All out Damage - pole leaning / equipment detached from pole/facing the wrong direction Damage - wires exposed General Fault Graffiti / Flyposting on traffic light (non-offensive) Graffiti / Flyposting on traffic light (offensive) Lamp out (traffic lights) Other Pedestrian wait button not working Stuck on red Timings

Trees Damage - general (Trees) Fallen Tree Low hanging branches Other